As Servcorp’s chief operating officer, Marcus is responsible for Servcorp’s business across 21 countries, overseeing product strategy, customer service and all things operational. Marcus says his aim is first and foremost to provide “great experiences when and wherever customers or their clients interact with Servcorp.”
Having joined Servcorp in 1992, Marcus served as General Manager of Asia Pacific before becoming chief information officer – a role in which he developed the advanced IT infrastructure that now underpins Servcorp’s business.
In January 2012, Marcus became chief operating officer, a move which he says reflects the vital role that technology currently plays in Servcorp’s operations. “The technological aspects of our business, especially cloud computing services, are today at the core of Servcorp’s operations – both in terms of service delivery and our continuing expansion,” Marcus says.